Return Policy

How do I request a return?
To request a return or a replacement, simply:

Log into your UoonShop account
Go to your 'Orders' page
Click on the white 'Return or Replace items' button next to the artwork you wish to return
Fill in all the relevant details and submit!
If the unthinkable happens and your artwork arrives damaged, please follow the returns process outlined above. Some detailed photos of any damage sustained would also be really helpful. If you can manage to retain the original packaging, that would be great too!

What happens next?
Once we receive your request we'll process it within one working day
We’ll confirm your designated pick-up date and provide all instructions and relevant documentation via email, one working day before the collection
You will be fully refunded the artwork value and initial shipping costs once we confirm the artwork has been collected by the courier and is safely back with the artist
Alternatively, if you have requested a replacement, the seller will ship your new artwork as soon as they receive the original piece

What is artfarady return policy?
Returning an item couldn’t be easier. If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return. We will organise to collect from your home, workplace or an alternative address, whatever suits you! And, it’s completely free.

For a simple, fast service, you’ll need to make sure of the following:

The artwork arrived within 14 days of your request
The artwork is in its original packaging and in the same condition as it arrived